The transparency the internet provides into user experiences can be a blessing or a curse for many companies. These days, every consumer has a soapbox that fits into their pocket, and with a smartphone, anyone anywhere can instantly affect the well-being of a company with one bad review.
For Gallagher Construction in Bellevue, positive online reviews have served as a great marketing tool. Last week, the local company won Angie’s List Super Service Award for their exemplary service ratings and reviews on the website.
“Only about 5 percent of the home improvement companies in the Seattle, Washington market have performed so consistently well enough to earn our Super Service Award,” Angie Hicks, founder of Angie’s List, said in a statement. “It’s a really high standard.”
Gallagher Construction is a full service design and build residential construction company serving King County. Owner Sean Gallagher and co-founder and Operations Manager Adam Hunnicutt built the business to be quality driven, customer focused, and community based.
“[The internet] holds us accountable and accountability is key,” Gallagher says. “It’s very important to have that exposure on the internet and have it be positive.”
Gallagher says that in the week since his company received the Angie’s List award he seen a significant impact on business. He says potential customers who found Gallagher Construction through Angie’s List have been calling. He’s happy the transparency has given companies like his the exposure they deserve.
“The internet had given bad business less time to stay in business and good business more time to shine,” Gallagher says.